Please read these terms carefully before using the 11TaxAssist platform or HMRC-recognised MTD software.
Last updated: 06 September 2025
Table of Contents
1
Acceptance of Terms
By accessing or using www.11taxassist.co.uk (the "Website"), you agree to comply with and be bound by these Terms and Conditions.
If you do not agree to these Terms, you must stop using the Website immediately.
2
Eligibility
To use our services you must be 18 years or older.
Businesses registering must provide accurate registration and tax details.
3
Account Registration
3.1 Requirements
You must register with a valid email address and provide truthful information.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
3.2 Termination
We reserve the right to suspend or terminate your account if you:
Breach these Terms.
Engage in fraudulent, abusive, or harmful activity.
Misuse our platform or HMRC's API services.
4
Intellectual Property
All content on the Website (including text, logos, software, and design) is owned by 11TaxAssist Ltd or our licensors.
You may use our Website and software only for personal or business tax submissions.
You may not redistribute, copy, modify, or commercially exploit our software without written permission.
5
User Responsibilities
5.1 Prohibited Actions
Use the Website for unlawful purposes.
Upload malware, spam, or attempt to disrupt services.
Scrape or harvest data, or overload our servers.
Impersonate others or misrepresent your identity.
5.2 Accuracy of Tax Submissions
You are solely responsible for the accuracy and completeness of all data submitted to HMRC via our software.
11TaxAssist provides the platform only and does not provide tax or legal advice.
We are not liable for HMRC penalties, interest, or losses arising from incorrect, incomplete, or late submissions.
6
Fees & Refunds
6.1 Service Packages
Services are provided through purchased packages.
No refunds are provided once a package is purchased, as services are delivered immediately and access cannot be reversed.
You must check all details carefully before completing your purchase.
6.2 Disputes
If you believe there has been an error in billing or service delivery, contact [email protected] within 7 days of purchase.
7
Limitation of Liability
To the maximum extent permitted by law:
We are not responsible for downtime, service errors, or HMRC system issues.
We are not liable for indirect or consequential damages (including lost profits).
We are not liable for penalties, fines, or rejections imposed by HMRC due to user error.
Our maximum liability to you is limited to the total fees paid in the 12 months prior to the claim.
8
Privacy
Your personal data is handled in accordance with our Privacy Policy.
We comply with UK GDPR and take appropriate technical and organisational measures to protect your data.
9
No Professional Advice
Our software and Website provide tools to file VAT returns and income tax updates with HMRC. We do not provide tax, accounting, or legal advice.
You should consult a qualified professional for advice tailored to your individual circumstances.
10
Amendments
We may update these Terms at any time. Changes will be effective once posted on this Website. Continued use of our services after changes means you accept the updated Terms.
11
Governing Law
These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.